Based on our testing, HomeStart got rid of several ideas that wouldn’t have worked. That saved significant time and money that can now be redirected into activities that will create more social impact, and be more financially sustainable for HomeStart.
HomeStart developed greater understanding and ability to incorporate customer needs, which has already improved work happening elsewhere in the organisation.
Through learning what works, and improving understanding of the barriers to home ownership, HomeStart are using those insights to make home ownership more of a reality to more people, in more ways.
We’ll continue to build on this work across Australia, developing and implementing bold ideas that increase access to home ownership.