Creating the foundations for a Philosophy of Care
In early 2020, LELAN and TACSI designed a relational online experience to engage over 30 people from SA in authentic conversation. These contributors had lived experience of mental health distress, emergency department admissions, or being family and carers of those seeking help.
A Philosophy of Care is a theory or attitude that acts as guiding principles for values and behaviour. It’s intended to underpin every aspect of the Centre, and provide staff with a reference point when making decisions, keeping them accountable and invested.
The conversations provided an opportunity to co-design an approach to care that people truly want and need in times of crisis. The Philosophy is underpinned by a belief in flexible, community-based care that provides a safe and inclusive model of support.
TACSI later partnered with NEAMI, the service provider commissioned to deliver the service, to ensure the priority of cultural safety and wisdom. A yarning series was led by TACSI’s Aunty Vickey Charles with local Aboriginal people to understand what welcoming and inclusive care looks like for all people.