Human Centred NDIS Service Delivery

National Disability Insurance Agency

TACSI spent time with future NDIS clients and people operating the NDIS Service Delivery Model, to help each inform the other.

TACSI were engaged by the National Disability Insurance Agency (NDIA) to undertake co-design activities to validate, refine and provide further advice on the current design of the Service Delivery Operating Model (SDOM). This included visualising the plans for the SDOM and testing some of the key assumptions that were being built into this model with people with disabilities and their families. The engagement also included contributing to the iterative development of NDIA’s co-design framework, and capacity building relating to co-design for internal staff.

What we do: Developing Insight  Building Capability  Designing Solutions  Changing Systems 

Focus Areas: Families  Ageing  Disability 

Stages: Discover  Design  Trial  Spread 

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